CRM Desktop (Mac) – Beta Known Issues

Platform Issue Description Issue Number

CRM Desktop (Mac) – Beta

Some labels in the app are not translated from US English.

CRM-249834

CRM-249827

CRM-249832

CRM-246953

CRM-249489

CRM Desktop (Mac) – Beta

Signing in and out of the app while in fullscreen does not display as expected. The signin screen displays a black border and when the user signs in again, the media library window displays off-center in fullscreen. Users must exit full screen to view the window.

CRM-249793

CRM-250096

CRM Desktop (Mac) – Beta

Some UI components do not display correctly in Dark Mode.

CRM-250143

CRM-249114

CRM-250391

CRM-250389

CRM-250408

CRM-250406

CRM Desktop (Mac) – Beta

The total count of media files downloading increases when downloading multiple presentations at once as the app detects more media files to be downloaded.

CRM-246612

CRM Desktop (Mac) – Beta

When the About Veeva CRM Desktop option is selected from the taskbar icon menu while the app is not in focus, the About Veeva CRM Desktop window does not display in the foreground. Users must select the app icon in the dock to display the window in the foreground.

CRM-249204

CRM Desktop (Mac) – Beta

When an update to the Veeva CRM Desktop menu occurs while the menu is open, an additional divider line appears. Users must close and reopen the menu to correct the UI.

CRM-249576

CRM-250195

CRM Desktop (Mac) – Beta

For very large media libraries containing more than 150,000 slides, there may be a delay when the following actions occur:

  • Initial sync
  • Applying updates
  • Downloading all media
  • Sorting the library columns

CRM-249370

CRM-249957

CRM-249504

CRM-246194

CRM Desktop (Mac) – Beta

When a Required Update Alert displays, the Veeva CRM Desktop menu items can be selected.

CRM-249837

CRM Desktop (Mac) – Beta

When launching a presentation in Presentation View while the library window is fullscreen, the presentation is not in focus. Users must use the three-finger swipe to navigate to the presentation.

CRM-250659

CRM Desktop (Mac) – Beta

Some alerts or modals display twice. For example, when deleting a label, users must select Delete in the confirmation modal twice.

CRM-250100

CRM Desktop (Mac) – Beta

The Open button remains available when no presentation is selected.

CRM-246959

CRM Desktop (Mac) – Beta

Disabled zoom functionality for HTML slide key messages is ignored.

CRM-247667

CRM Desktop (Mac) – Beta

Last_Device_vod is not stamped on Call2_vod records.

CRM-250166

CRM Desktop (Mac) – Beta

When starting or ending call mode, if filters are applied to the library view, the unfiltered library view displays briefly.

CRM-250428

CRM Desktop (Mac) – Beta

When a CLM tester user tries to use goToSlide or goToSlideV2 to navigate to a presentation that is not downloaded, the error message displayed does not include the presentation name.

CRM-250494

CRM Desktop (Mac) – Beta

The call mode banner is hidden when a presentation is in Presentation View on a different monitor.

CRM-250446

CRM Desktop (Mac) – Beta

When there is a sync error when ending call mode, call details may be updated multiple times. The previous Call Detail Type may be overwritten when a user starts call mode and displays content, setting it to E Detail. When the user has a sync error and starts call mode again without displaying any content, the Call Detail Type is overwritten.

CRM-249917

CRM Desktop (Mac) – Beta

When a user applies updates to the media library while a call is initiating and validating the library with the call logic, an error may display intermittently.

CRM-249148

CRM Desktop (Mac) – Beta

On MacOS Monterey, the red, yellow, and green window buttons intermittently overlap the top slide thumbnail in Normal View.

CRM-250493

CRM Desktop (Mac) – Beta

When a video slide is displayed in Presentation View and a call is initiated where the presentation is not available for the call, the video continues to play.

CRM-250473

CRM Desktop (Mac) – Beta

Unique Activity call tracking intermittently takes a long time to sync call key messages online.

CRM-249785

CRM Desktop (Mac) – Beta

When a user removes a previously typed search string while a call is initiating, the library does not load.

CRM-250643

CRM Desktop (Mac) – Beta

When viewing a PDF slide a second time in Presentation View, the slide loads halfway down the page.

CRM-250633

CRM Desktop (Mac) – Beta

Search queries are not reset when signing out and signing back into the app.

CRM-250628

CRM Desktop (Mac) – Beta

When a user signs in then quickly signs out before the sync completes, the library does not load. Users must quit the app and restart.

CRM-250756

CRM Desktop (Mac) – Beta

When a user selects the red X button to close the library window while a presentation window is open, both windows close. Users can reopen the library from the dock app icon.

CRM-250730

CRM Desktop (Mac) – Beta

An error occurs when ending a call after sharing video content.

CRM-250904