CRM Desktop (Mac) Known Issues

Platform Issue Description Issue Number

CRM Desktop (Mac)

Some labels in the app are not translated from US English.

CRM-249834

CRM-246953

CRM-249489

CRM Desktop (Mac)

Signing in and out of the app while in fullscreen does not display as expected. The signin screen displays a black border and when the user signs in again, the media library window displays off-center in fullscreen. Users must exit full screen to view the window.

CRM-249793

CRM-250096

CRM Desktop (Mac)

Some UI components do not display correctly in Dark Mode.

CRM-250143

CRM Desktop (Mac)

The total count of media files downloading increases when downloading multiple presentations at once as the app detects more media files to be downloaded.

CRM-246612

CRM Desktop (Mac)

When the About Veeva CRM Desktop option is selected from the taskbar icon menu while the app is not in focus, the About Veeva CRM Desktop window does not display in the foreground. Users must select the app icon in the dock to display the window in the foreground.

CRM-249204

CRM Desktop (Mac)

When an update to the Veeva CRM Desktop menu occurs while the menu is open, an additional divider line appears. Users must close and reopen the menu to correct the UI.

CRM-249576

CRM-250195

CRM Desktop (Mac)

For very large media libraries containing more than 150,000 slides, there may be a delay when the following actions occur:

  • Initial sync
  • Applying updates
  • Downloading all media
  • Sorting the library columns

CRM-249370

CRM-249957

CRM-249504

CRM-246194

CRM Desktop (Mac)

When a Required Update Alert displays, the Veeva CRM Desktop menu items can be selected.

CRM-249837

CRM Desktop (Mac)

When launching a presentation in Presentation View while the library window is fullscreen, the presentation is not in focus. Users must use the three-finger swipe to navigate to the presentation.

CRM-250659

CRM Desktop (Mac)

The Open button remains available when no presentation is selected.

CRM-246959

CRM Desktop (Mac)

Disabled zoom functionality for HTML slide key messages is ignored.

CRM-247667

CRM Desktop (Mac)

Last_Device_vod is not stamped on Call2_vod records.

CRM-250166

CRM Desktop (Mac)

When a CLM tester user tries to use goToSlide or goToSlideV2 to navigate to a presentation that is not downloaded, the error message displayed does not include the presentation name.

CRM-250494

CRM Desktop (Mac)

The call mode banner is hidden when a presentation is in Presentation View on a different monitor.

CRM-250446

CRM Desktop (Mac)

When there is a sync error when ending call mode, call details may be updated multiple times. The previous Call Detail Type may be overwritten when a user starts call mode and displays content, setting it to E Detail. When the user has a sync error and starts call mode again without displaying any content, the Call Detail Type is overwritten.

CRM-249917

CRM Desktop (Mac)

On MacOS Monterey, the red, yellow, and green window buttons intermittently overlap the top slide thumbnail in Normal View.

CRM-250493

CRM Desktop (Mac)

When a video slide is displayed in Presentation View and a call is initiated where the presentation is not available for the call, the video continues to play.

CRM-250473

CRM Desktop (Mac)

Search queries are not reset when signing out and signing back into the app.

CRM-250628

CRM Desktop (Mac)

When a user selects the red X button to close the library window while a presentation window is open, both windows close. Users can reopen the library from the dock app icon.

CRM-250730

CRM Desktop (Mac)

Virtual backgrounds do not load.

CRM-254790

CRM Desktop (Mac)

When viewing the Participants in an Engage meeting, there is no Mute button.

CRM-254622

CRM Desktop (Mac)

Using Force Quit to exit the Veeva CRM Desktop app does not end an Engage meeting.

CRM-254797

CRM Desktop (Mac)

After selecting Share in the Engage window, selecting the default selected window thumbnail deselects the thumbnail and disables the Share button.

CRM-254600

CRM Desktop (Mac)

When sharing video content during an Engage meeting, the video continues playing on the meeting host’s device after the host selects Stop Share.

CRM-254597

CRM Desktop (Mac)

When users lose internet connection during an Engage meeting, the Connection Lost alert does not display.

CRM-254886

CRM Desktop (Mac)

The labels on the Engage window and Share Screen window are not translated.

CRM-255204

CRM Desktop (Mac)

When meeting hosts select Share in the Engage window but do not have any open windows to share, the Share Screen window does not display the No Presentations Available message.

CRM-254888

CRM Desktop (Mac)

Starting an Engage meeting takes several seconds to initiate call mode and start the meeting.

CRM-254787

CRM Desktop (Mac)

After removing and then granting Camera and Microphone permissions for the Veeva CRM Desktop app, meeting hosts are unable to enable audio and video for Engage.

CRM-254666