Configuring CLM for Online Engage Meetings

Additional configuration is required to enable Online Engage hosts to share CLM presentations during an Engage meeting.

To enable hosts to share CLM content on the CRM Engage app:

  1. Grant the admins the following permissions:

    Object OLS Record Types Fields FLS

    CLM_Presentation_vod

    n/a n/a
    • Status_vod
    • Version_vod
    • Vault_External_ID_vod
    Read
  2. Grant meeting hosts the following permissions:

    Object

    OLS Record Types

    Field

    FLS

    Call2_Key_Message_vod

    n/a n/a
    • CLM_Presentation_Name_vod
    • CLM_Presentation_Version_vod
    • CLM_Presentation_vod
    • Key_Message_vod

    Edit

    CLM_Presentation_vod

    R

    n/a

    • End_Date_vod
    • Status_vod
    • Version_vod
    • Vault_External_ID_vod

    Read

    CLM_Presentation_Slide_vod R n/a
    • Sub_Presentation_vod
    Read

    Key_Message_vod

    n/a

    n/a

    • Active_vod
    • CDN_Path_vod
    • Is_Shared_Resource_vod
    • Media_File_CRC_vod
    • Media_File_Name_vod
    • Segment_vod
    • Shared_Resource_vod
    • Status_vod
    • Vault_GUID_vod
    • Vault_Doc_ID_vod
    • Vault_External_ID_vod

    Read

  3. Activate the CRM_Engage_vod picklist value on the Device_vod field on the VMobile_Object_Configuration_vod object.

    The label for the CRM_Engage_vod value is CRM_Desktop_Windows_vod.

  4. Activate the following VMOCs where Device_vod is CRM_Engage_vod:

    Do not edit CRM_Engage_vod VMOCs besides activating them, unless otherwise indicated.

    • Call2_vod – Select Metadata Only check box
    • Call2_Key_Message_vod – Select Metadata Only check box
    • Call2_Detail_vod – Select Metadata Only check box
    • CLM_Presentation_vod

      When using the Start_Date_vod field on the CLM_Presentation_vod object, the WHERE clause for this VMOC should filter CLM Presentations with a Start_Date_vod less than or equal to TODAY.

    • CLM_Presentation_Slide_vod
    • Key_Message_vod
    • Multichannel_Consent_vod – Select Metadata Only check box
    • Multichannel_Activity_vod – Select Metadata Only check box
    • Multichannel_Activity_Line_vod – Select Metadata Only check box
    • Multichannel_Settings_vod

      Populate the WHERE clause with the following:

      WHERE SetupOwnerId in (@@VOD_SF_PROFILEID@@, @@VOD_MY_ORGID@@)

    • Message_vod

      Populate the WHERE clause with the following:

      WHERE Category_vod__c IN ('RemoteMeeting', 'iPad', 'CONTENT', 'CLM', 'Common') AND Language_vod__c IN (@@VOD_USER_LANG_CD@@,'en_US')

      Ensure there is only one active VMOC if the SYNC_CONFIGURATION_MODE_VOD Veeva Setting is set to 0.

    • Veeva_Settings_vod
    • User
  5. Navigate to Vault.
  6. Set CLM Content to Yes for all appropriate content.

    Do not set the Engage Content picklist to Yes. This setting is used by Engage for Portals and CoBrowse, not Engage.