Veeva CRM Known Issues – 20R1

Account Management

Platform

Issue Description

Issue Number

Online When viewing accounts in Lightning Ready orgs, the dynamic attributes sections do not display. CRM-196493
Windows Users cannot save values in multi-picklists on the Sphere of Influence. CRM-197996

Approved Email

Platform

Issue Description

Issue Number

MC

Images added from the BEE File Manager to a template do not render correctly. 

CRM-191053

MC

The upper borders of selected folders and files in the BEE File Manager are cut off.

CRM-191289

Browser (Classic)

When Language and Product filters are applied, in that order, and no email templates meet the criteria, the Language filter is reset.

CRM-192481

MC

An error occurs when saving existing email templates with images in the BEE Editor.

CRM-195548

Online In a Lightning Ready org, after capturing consent with email opt-in, the Close button is unresponsive. CRM-196595

Authentication

Platform

Issue Description

Issue Number

iPad

On iOS 13 devices, the popup to save passwords to the password manager does not display after signing into the Veeva CRM app with OAuth credentials.

CRM-194670

Call Reporting

Platform

Issue Description

Issue Number

iPad The Ship To Location and Address Line 1 field values on the BRC Address screen are not truncated correctly when the addresses are very long. CRM-197548

Browser (Classic)

After saving or viewing a call online in IE11, the loading spinner displays even after the page finishes loading.

CRM-192509

Browser (Classic)

When viewing call reports in the Lightning Experience, the attendee section horizontal scroll bar does not display.

CRM-195641

Call Sampling

Platform

Issue Description

Issue Number

Browser (Classic)

When viewing a transfer sample transaction, the Transferred Date does not display.

CRM-195097

iPad

A BRC sample call cannot be signed and submitted if the selected address does not include a state. 

CRM-193151

Browser (Classic)

When viewing the Call Samples related list for an account in Lightning orgs, the Cancel Send button does not display.

CRM-196045

iPad When a user accepts a signature and then clears it, the Remote_Signature_Attendee_Name_vod_c and Signature_Captured_Remotely_vod_c fields remain populated. CRM-197414

CLM

Platform

Issue Description

Issue Number

MC

Create Presentation does not create CLM content from CSV files uploaded with the Multichannel Loader.

CRM-195354

MC After syncing the new version of an auto-published presentation from Vault, the Active check box for the old version of the related key message does not clear. CRM-194871
iPad After adding a model to an AR scene, an error occurs when a user selects the reset button. CRM-196305
iPad Sometimes, content does not render correctly. CRM-195719
iPad Some content displays incorrectly in WKWebView on the later versions of iOS13. CRM-197111

Cycle Plans

Platform

Issue Description

Issue Number

Browser (Classic)

When searching for targets for a cycle plan, the results do not display the primary parent of each account when the ENABLE_ACCOUNT_PARENT_DISPLAY Veeva Setting is enabled.

CRM-196011

Engage

Platform

Issue Description

Issue Number

iPad

An error occurs after selecting View Full Attendee List during an Engage Webinar.

CRM-195692

Multichannel

Videos do not display when previewing Engage for Portals content.

CRM-195360

Online Engage Meetings created by a booking agent does not create an alert for the assigned host. CRM-197365

Events Management

Platform

Issue Description

Issue Number

Browser (Classic)

Events Management functionality does not work in Lightning orgs.

CRM-195381

Fixed Reports

Platform

Issue Description

Issue Number

Browser (Classic)

Some child territories do not automatically display when viewing the Territory Sales Analysis report.

CRM-194979

Medical Events

Platform

Issue Description

Issue Number

iPad

Windows Tablet

When populating the Account lookup field for a medical event, the lookup results layout does not display all configured lookup filters.

CRM-195368

Push Notifications

Platform

Issue Description

Issue Number

MC

The Mobile CRM Scheduled Push Notifications process requires more than 15 seconds to complete.

CRM-192526

iPhone

Selecting a notification toast when the Veeva CRM app is in the background sometimes displays the Notification Center instead of the Home page.

CRM-195061

iPhone A Close button displays in the Notification Center instead of the X button. CRM-195544

Surveys

Platform

Issue Description

Issue Number

Browser (Classic)

When adding survey targets, surveys explicitly assigned to the user’s territory do not display in the list of available surveys.

CRM-195600

Browser (Classic)

Edits to questions in a survey in Development status are not saved.

CRM-195298

Sync

Platform

Issue Description

Issue Number

iPad

iPhone

Windows Tablet

If the version of Veeva CRM on an offline device is behind the version online, autosync does not work without an incremental sync. 

After the 201.8.0 and 201.9.0 sandbox releases, users testing the releases must sync manually.

CRM-195259