Veeva Engage Known Issues – 20R1

The following issues are related to Remote Signatures for Sampling in Engage Meeting.

Connectivity During Signatures for Remote Sampling

Platform Issue Description Issue Number

Browser (Classic)

If an HCP is disconnected from an Engage Meeting but remains connected to the internet and reviews a signature request, they do not receive an error message.

CRM-197979

iPad

While on the Signature Set Up modal  in CRM, if a host loses internet connectivity the No Internet Connection notification does not display. 

CRM-197543

iPad

If a host loses internet connectivity and requests a signature while offline, the requesting modal displays, but the request is not sent to the HCP.

CRM-197595

iPad

When an HCP loses internet connectivity after receiving a signature request, the HCP receives an error message, but the host does not. 

CRM-197638

iPad

When a host loses internet connectivity for more than a minute after an HCP signs and submits, the Signature Failed modal displays quickly for the host and the HCP's screen freezes. 

CRM-197642

iPad

When an HCP loses internet connectivity after receiving a signature request and the host selects OK on the Sampling Request Failed modal, a blank screen displays for the HCP when they reconnect. 

CRM-197643

iPad

When a host is waiting to receive a signature and the HCP is disconnected, the host does not receive an error indicating the request failed, although the host is notified the HCP was disconnected.

CRM-197733

CRM-197825

Browser (Classic)

If an HCP loses internet connectivity after a host sends a signature request and before the HCP receives it, the request is not delivered when the HCP rejoins the meeting. The Requesting modal continues to display for the host, who can cancel the workflow.

CRM-197984

Browser (Classic)

If an HCP signs a signature request and loses internet connectivity just after submitting, the host receives the signature, but the HCP's screen displays a spinner even after regaining internet connectivity. 

CRM-197986

iOS

When an HCP loses internet connectivity, submits a signature, and rejoins, a spinner may display and not resolve, although the host can cancel the request and retry.

HCP-5390
CRM-197980
CRM-197985

iPad

When hosts lose internet connectivity, calls in progress are not rerouted to a working server. Hosts are not notified of the failure, and meetings must be restarted. 

CRM-197981

CRM-197989

CRM-197978

CRM-197974

Capturing Signatures for Remote Sampling

Platform

Issue Description

Issue Number

Android

The HCP's video tile pauses after receiving the signature request from the CRM host.

HCP - 5932

iOS

Some items on the Signature Request page do not display in the host’s  language. 

HCP - 5381

iOS

When an HCP begins signing and rotates their phone, the value in the Signature Capture fields is obscured. 

HCP-5385

iOS

Signatures captured remotely appear stretched on the In Person Signature page but are saved in the correct format.

HCP-5389

Call Reporting

Platform

Issue Description

Issue Number

iPad

An unnecessary scroll bar displays in the Language section of the Signature Set Up screen.

CRM-196998
iPad Detail products do not display on the Signature Set Up screen. CRM-197008

Call Sampling

Platform Issue Description Issue Number

iPad

The Marketing Banner selector displays when there is only one banner. 

CRM-197002

iPad

Very long account names are partially truncated on the Requesting modal.

CRM-197077

iPad

When an HCP clears a signature, the datetime associated with the signature is not cleared until the HCP enters a new signature. 

CRM-197405

iPad

If a host ends a meeting while viewing the Remote Signature Set Up screen, the Request Signature button remains enabled, and signature requests cannot be sent. 

CRM-197877

iPad

The down arrow on the Sign option from the Call More menu remains blue while the Sign button is disabled.

CRM-197878

iPad

The image at the top of the Review Signature modal displays too close to the top of the page. 

CRM-197920

iPad

Hosts can access the Remote Sampling workflow after a signature is collected in person. 

CRM-197458

Engage Host

Platform Issue Description Issue Number

iPad

In some languages where the Sign Here message is too long, the message is visible but may wrap to another line. 

CRM-197090

iPad

The Signature Captured modal does not display if the host has the Engage app running in the background, although the host still receives the signature and can review it.

CRM-197594

iPad

The Signee and Ship To Address fields on the Remote Signature Set Up screen display with borders.

CRM-197098

HCP App

Platform Issue Description Issue Number

Android

iOS

When a host sends a signature request to an unsupported HCP app, the wrong error message displays.

HCP-5394

iOS

When adding a signature on the Signature Capture modal, the Cancel button is active when a signature is present. Selecting the button closes the modal, but the HCP is allowed to sign. 

HCP-5400

iOS

In some languages with longer strings, the OK button may be misaligned on the Signature Request Failed modal. 

HCP-5401

Website

The Sample Request Failed popup modal does not include an image in Firefox.

HCP-5405