Browser (Classic)

If an HCP is disconnected from an Engage meeting but remains connected to the internet and reviews a signature request, they do not receive an error message.

iPad

While on the Signature Set Up modal  in CRM, if a host loses internet connectivity the No Internet Connection notification does not display. 

iPad

If a host loses internet connectivity and requests a signature while offline, the requesting modal displays, but the request is not sent to the HCP.

iPad

When an HCP loses internet connectivity after receiving a signature request, the HCP receives an error message, but the host does not. 

iPad

When a host loses internet connectivity for more than a minute after an HCP signs and submits, the Signature Failed modal displays quickly for the host and the HCP's screen freezes. 

iPad

When an HCP loses internet connectivity after receiving a signature request and the host selects OK on the Sampling Request Failed modal, a blank screen displays for the HCP when they reconnect. 

iPad

When a host is waiting to receive a signature and the HCP is disconnected, the host does not receive an error indicating the request failed, although the host is notified the HCP was disconnected.

Browser (Classic)

If an HCP loses internet connectivity after a host sends a signature request and before the HCP receives it, the request is not delivered when the HCP rejoins the meeting. The Requesting modal continues to display for the host, who can cancel the workflow.

Browser (Classic)

If an HCP signs a signature request and loses internet connectivity just after submitting, the host receives the signature, but the HCP's screen displays a spinner even after regaining internet connectivity. 

iOS

When an HCP loses internet connectivity, submits a signature, and rejoins, a spinner may display and not resolve, although the host can cancel the request and retry.

Android

The HCP's video tile pauses after receiving the signature request from the CRM host.

iOS

Some items on the Signature Request page do not display in the host’s  language. 

iOS

When an HCP begins signing and rotates their phone, the value in the Signature Capture fields is obscured. 

An unnecessary scroll bar displays in the Language section of the Signature Set Up screen.

iPad

The Marketing Banner selector displays when there is only one banner. 

iPad

Very long account names are partially truncated on the Requesting modal.

iPad

When an HCP clears a signature, the datetime associated with the signature is not cleared until the HCP enters a new signature. 

iPad

If a host ends a meeting while viewing the Remote Signature Set Up screen, the Request Signature button remains enabled, and signature requests cannot be sent. 

iPad

The down arrow on the Sign option from the Call More menu remains blue while the Sign button is disabled.

iPad

The image at the top of the Review Signature modal displays too close to the top of the page. 

iPad

In some languages where the Sign Here message is too long, the message is visible but may wrap to another line. 

iPad

The Signature Captured modal does not display if the host has the Engage app running in the background, although the host still receives the signature and can review it.

Android

iOS

When a host sends a signature request to an unsupported HCP app, the wrong error message displays.

iOS

When adding a signature on the Signature Capture modal, the Cancel button is active when a signature is present. Selecting the button closes the modal, but the HCP is allowed to sign. 

iOS

In some languages with longer strings, the OK button may be misaligned on the Signature Request Failed modal.