Veeva Engage Known Issues – 20R1
The following issues are related to Remote Signatures for Sampling in Engage.
Connectivity During Signatures for Remote Sampling
Platform | Issue Description | Issue Number |
---|---|---|
Browser (Classic) |
If an HCP is disconnected from an Engage meeting but remains connected to the internet and reviews a signature request, they do not receive an error message. |
CRM-197979 |
iPad |
While on the Signature Set Up modal in CRM, if a host loses internet connectivity the No Internet Connection notification does not display. |
CRM-197543 |
iPad |
If a host loses internet connectivity and requests a signature while offline, the requesting modal displays, but the request is not sent to the HCP. |
CRM-197595 |
iPad |
When an HCP loses internet connectivity after receiving a signature request, the HCP receives an error message, but the host does not. |
CRM-197638 |
iPad |
When a host loses internet connectivity for more than a minute after an HCP signs and submits, the Signature Failed modal displays quickly for the host and the HCP's screen freezes. |
CRM-197642 |
iPad |
When an HCP loses internet connectivity after receiving a signature request and the host selects OK on the Sampling Request Failed modal, a blank screen displays for the HCP when they reconnect. |
CRM-197643 |
iPad |
When a host is waiting to receive a signature and the HCP is disconnected, the host does not receive an error indicating the request failed, although the host is notified the HCP was disconnected. |
CRM-197733 CRM-197825 |
Browser (Classic) |
If an HCP loses internet connectivity after a host sends a signature request and before the HCP receives it, the request is not delivered when the HCP rejoins the meeting. The Requesting modal continues to display for the host, who can cancel the workflow. |
CRM-197984 |
Browser (Classic) |
If an HCP signs a signature request and loses internet connectivity just after submitting, the host receives the signature, but the HCP's screen displays a spinner even after regaining internet connectivity. |
CRM-197986 |
iOS |
When an HCP loses internet connectivity, submits a signature, and rejoins, a spinner may display and not resolve, although the host can cancel the request and retry. |
HCP-5390 |
iPad |
When hosts lose internet connectivity, calls in progress are not rerouted to a working server. Hosts are not notified of the failure, and meetings must be restarted. |
CRM-197981 CRM-197989 CRM-197978 CRM-197974 |
Capturing Signatures for Remote Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
Android |
The HCP's video tile pauses after receiving the signature request from the CRM host. |
HCP - 5932 |
iOS |
Some items on the Signature Request page do not display in the host’s language. |
HCP - 5381 |
iOS |
When an HCP begins signing and rotates their phone, the value in the Signature Capture fields is obscured. |
HCP-5385 |
iOS |
Signatures captured remotely appear stretched on the In Person Signature page but are saved in the correct format. |
HCP-5389 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An unnecessary scroll bar displays in the Language section of the Signature Set Up screen. |
CRM-196998 |
iPad | Detail products do not display on the Signature Set Up screen. | CRM-197008 |
Call Sampling
Platform | Issue Description | Issue Number |
---|---|---|
iPad |
The Marketing Banner selector displays when there is only one banner. |
CRM-197002 |
iPad |
Very long account names are partially truncated on the Requesting modal. |
CRM-197077 |
iPad |
When an HCP clears a signature, the datetime associated with the signature is not cleared until the HCP enters a new signature. |
CRM-197405 |
iPad |
If a host ends a meeting while viewing the Remote Signature Set Up screen, the Request Signature button remains enabled, and signature requests cannot be sent. |
CRM-197877 |
iPad |
The down arrow on the Sign option from the Call More menu remains blue while the Sign button is disabled. |
CRM-197878 |
iPad |
The image at the top of the Review Signature modal displays too close to the top of the page. |
CRM-197920 |
iPad |
Hosts can access the Remote Sampling workflow after a signature is collected in person. |
CRM-197458 |
Engage Host
Platform | Issue Description | Issue Number |
---|---|---|
iPad |
In some languages where the Sign Here message is too long, the message is visible but may wrap to another line. |
CRM-197090 |
iPad |
The Signature Captured modal does not display if the host has the Engage app running in the background, although the host still receives the signature and can review it. |
CRM-197594 |
iPad |
The Signee and Ship To Address fields on the Remote Signature Set Up screen display with borders. |
CRM-197098 |
HCP App
Platform | Issue Description | Issue Number |
---|---|---|
Android iOS |
When a host sends a signature request to an unsupported HCP app, the wrong error message displays. |
HCP-5394 |
iOS |
When adding a signature on the Signature Capture modal, the Cancel button is active when a signature is present. Selecting the button closes the modal, but the HCP is allowed to sign. |
HCP-5400 |
iOS |
In some languages with longer strings, the OK button may be misaligned on the Signature Request Failed modal. |
HCP-5401 |
Website |
The Sample Request Failed popup modal does not include an image in Firefox. |
HCP-5405 |