Veeva CRM Minor Release Notes – 192.10.0

The following features and issues were added to this release.

Features

Features are new functionality in the Veeva application.

Preparing for the Lightning Upgrade in Veeva CRM

Starting on August 30, 2019, as part of the sandbox early adopter program, customers can request the Veeva CRM ‘Lightning Ready’ Upgrade tab in sandbox orgs by submitting a support ticket. This allows customers to begin their overall Lightning readiness assessments. These sandbox orgs should be dedicated to Lightning readiness assessments and will be excluded from regular Veeva CRM minor releases. The Lightning Ready upgrade is not supported for production orgs in 19R2.

Maintenance Items

Maintenance items in the Veeva application are corrections to existing functionality.

Account Management

Platform Issue Description Issue Number
iPad When the Account list was in Table view and a user navigated back to the list from a call, the list automatically scrolled to the top. CRM-174739
iPad Selecting Save to create a person account caused an error if the user had FLS access to the Alternate_Name_vod field. CRM-181434
Online An error message stating a user did not have record type access when creating an account from the Account Detail page was not translated. CRM-176280
Online Email Activities where the Event_topic_vod field was set to Viewed_vod did not display on the Account Timeline. CRM-179554
Online When a user selected the Edit button for a child account view in the My Account list view, an error occurred. CRM-179638
Online When a user who did not have assigned territories opened the My Accounts screen, an error occurred. CRM-179928
Online For users with access to a very large number of accounts, selecting Save after creating an account caused an error. CRM-180111
Windows When a user’s locale was set to France, decimal numbers with a comma could not be added. CRM-179421
Windows When a user selected a Multichannel Activity on the Account Timeline screen, the associated URL did not display. CRM-179542
Windows The Save & Make Primary button did not display when a user created a child account. CRM-180086

Approved Email

Platform Issue Description Issue Number
iPad On iOS 13, when a user selected the tab to view an email template in the Send Email screen, an error occurred. CRM-179626
CRM-180039
iPad Staged email templates were not available to the Approved Email Admin user when sending an email from Medical Events. CRM-180308
Online When a user selected Send Invitation on an Engage Meeting invitation in an org with both My Domain and the SFDC critical update to remove instance names from URLs enabled, an error occurred. CRM-179062
Online Email address consent check was case sensitive, causing some Sent Email records to have the incorrect Activity Tracking Mode value populated. CRM-177178

Call Objectives

Platform Issue Description Issue Number
iPad Users could submit a call when a recurring Call Objective field had a required field that was not populated. CRM-178860

Call Reporting

Platform Issue Description Issue Number
iPad The Medical Event lookup was not editable in the Call Discussion section. CRM-179054
iPad Currency codes did not display when selecting a currency type in zvod sections CRM-180102
iPhone Selecting the Activity Type/Scientific Type field when the Scientific Platform popup was open caused an error. CRM-179307
Online The Remote Meeting indicator did not display if the user was not configured for Approved Email. CRM-179055
Online When a user who did not have edit permission to the Description field on Call Followups activities selected the Printable View option on a Call Report screen, an error occurred. CRM-179911
Windows The DUPLICATE_CHILD_ACCOUNT error message displayed the full child account name instead of the person name. CRM-179287

Call Sampling

Platform Issue Description Issue Number
iPad When a user added a BRC without a Ship To Location, an incorrect error message displayed. CRM-177482
iPad After an admin removed either a user or Content Acknowledgement CRUD permission, an expected sync error occurred. When CRUD was re-added, the Received Qty, Received By, Signature, and Signature Date information was deleted. CRM-178732

Call Scheduling

Platform Issue Description Issue Number
iPad My Schedule’s Agenda view opened slowly for users with a small amount of recent call data in their schedule. CRM-169513
iPad The Account field was not populated when using drag-and-drop to create a call while actioning another item on My Schedule. CRM-177013
iPad When a user deleted a Call Cycle entry and then updated the label for the day the entry was deleted, an incorrect sync error displayed. CRM-181344

CLM

Platform Issue Description Issue Number
iPad An incorrect error message displayed when a user who did not have the appropriate privileges attempted to sign in to an org. CRM-178609
iPad Highlighter markings displayed after a user navigated to a different presentation via Find Presentation. CRM-180292
Windows When multiple users were synced to the same device, labels created for one user displayed for other users. CRM-179663
Windows Tables in list view did not fill the width of the screen when the CLM_PRESENTATION_GROUPING setting contained only one field. CRM-180241
Windows Displaying the content library took longer on Windows than on iPad when there were thousands of presentations. CRM-180494

Coaching Reports

Platform Issue Description Issue Number
Online Question_Response_vod records created for Advanced Coaching Reports had a record type of CRM_vod. CRM-179222

Consent Capture

Platform Issue Description Issue Number
iPad When a user navigated to the Account Detail screen from a new sent email record, an error occurred. CRM-179691
Online When Consent Capture was configured to display all lines, products belonging to the same detail group displayed in separate sections. CRM-177682
CRM-180146
Online Selecting Consent Capture from an account displayed a blank screen when no detail groups were available to display. CRM-180751

Engage Meeting

Platform Issue Description Issue Number
iPad When a user began an Engage Meeting, a green border initially displayed in the center of the screen and quickly resized to fit the perimeter of the screen. CRM-179642
Online When a user rescheduled an Engage Meeting call showing an invitation warning message using the My Schedule page, the message no longer displayed. CRM-179571

Engage Webinar

Platform Issue Description Issue Number
iPad When a presenter began a presentation and then stopped the recording, the screen froze. CRM-179812

Events Management

Platform Issue Description Issue Number
iPad Validation rules on new child events caused an error. CRM-178853
CRM-179281
CRM-181277
Online The Sign-In Sheet PDF did not generate for events with more than 700 attendees. CRM-175108
Online The Edit button did not display on the Event Detail screen. CRM-179563
Online The Account Identifier displayed incorrectly when adding an attendee to an event. CRM-179908
Online Selecting Continue after adding an object to a new event caused an error. CRM-180098
Online When a user selected several attendees from the Manage Attendee screen and then selected Update Attendee, an error occurred. CRM-180276
Online When a user’s locale was set to France, incorrect numbers displayed after saving an expense header. CRM-180458

HTML Reports

Platform Issue Description Issue Number
iPad The default Territory Insights report displayed for users without the correct record type access. CRM-180713

Infrastructure

Platform Issue Description Issue Number
iPad On iOS 13, Navigating to the previous screen caused an error. CRM-179320
CRM-179430
CRM-179425
CRM-179433
CRM-179691
CRM-179444
iPad In iOS 13, the column header font was incorrect on related lists. CRM-179429
iPad On iOS 13, when a user selected the tab to view an email template in the Send Email screen, an error occurred. CRM-179626
CRM-180039
iPad On iOS 13, when a user selected the Veeva CRM button on the Errors tab, an error occurred. CRM-179630
iPad
iPhone
On iOS 13, some headers displayed in the incorrect font. CRM-180237

Medical Events

Platform Issue Description Issue Number
iPad When a user modified the same field on the Attendee Detail page multiple times, a sync error occurred. CRM-181191
CRM-181224

Medical Inquiries

Platform Issue Description Issue Number
iPad When a user selected Cancel on a Medical Inquiry after obtaining a signature, the Medical Inquiry was not created. CRM-178700
iPad The Questions section of the Medical Inquiry screen displayed only on the right half of the screen when the Delete or Clone button was not displayed. CRM-180030
iPad After a submitted Medical Inquiry record is synced, subsequent syncs produced a Cannot update a submitted inquiry error. CRM-181553

Network Integration

Platform Issue Description Issue Number
iPad If a user did not have Edit access on the Address object, the Edit Address button did not display on the Account Detail screen. CRM-180284
iPad When a user did not have permission to the Child Account object, the Edit Child Account DCR button did not display on the Child Account Detail screen. CRM-180398
CRM-180600
iPad Newly submitted DCRs did not display on the Online platform. CRM-181627
Online In orgs using MyDomain, the Edit DCR screen redirected to production and asked the user to login. CRM-179097

Order Management

Platform Issue Description Issue Number
iPad In some cases, a newly created order’s Salesforce ID did not display after the data was available. CRM-179690
iPad Products added with cross-product rebate rules displayed on the final order after a user removed them from the order. CRM-180535
Online In a multi-recipient order, the recipients and associated order quantities did not display in view or edit mode. CRM-179977

Sync

Platform Issue Description Issue Number
iPad When a user attempted to save or submit a survey target with a question response, errors were logged in the activity log. CRM-176250
iPad Records from online were incorrectly merged when there were pending changes on mobile. CRM-181514
CRM-181498
iPad After a user created a Data Change Request, multiple ‘no data to upload’ messages displayed in the activity logs. CRM-180887
iPad When a user placed the Veeva CRM app in the background after saving or submitting calls, an error occurred, and the call did not display locally. CRM-181535
CRM-181557
CRM-181583
iPad When recording a call with multiple attendees and BRC samples for an attendee with a new address, a sync error occurred. CRM-181600

Other

Platform Issue Description Issue Number
Online The VEEVA_WEC_ACCOUNT_MSG_LIMIT_SCHEDULER.cls apex class caused a compiler error. CRM-179495

Lightning Issues

The following fixes are related to the Lightning evaluation version.

Account Management

Platform Issue Description Issue Number
Online Selecting either the Previous 3 Months or Next 3 Months option on the View Overview popup displayed an incorrect spinner icon. CRM-176517
Online The License Expiration Date field was automatically populated. CRM-179455

Application Infrastructure

Platform Issue Description Issue Number
Online Admins could not download user activity logs. CRM-178998
Online Custom tabs using Veeva S-controls were not updated by the Lightning Ready upgrade process. CRM-179048

Consent Capture

Platform Issue Description Issue Number
Online The Consent Capture header did not display on the Consent Capture screen . CRM-180071

Medical Inquiries

Platform Issue Description Issue Number
Online When a user selected the Clone button on a Medical Inquiry record, an error occurred. CRM-175437

Order Management

Platform Issue Description Issue Number
Online The Order page displayed two vertical scroll bars when an error displayed after saving. CRM-174089