Mapping Cvent Field Values

If a Cvent field or question is mapped to a CRM field supporting Value Mapping, admins must also map each value of the CRM field to a value in the Cvent question.

For example, an org has a picklist in CRM called Specialty with the following values:

• Oncology
• Cardiology
• Pulmonology

When the admin integrates Cvent with Events Management, she maps this field to a SingleSelect question in Cvent called Physician Specialty with the following values:

• Oncologist
• Cardiologist
• Pulmonologist

After creating the Field Mapping, the admin also maps each individual picklist value in CRM with the equivalent value in Cvent.

To map field values:

1. Navigate to the appropriate Field Mapping.
2. Navigate to the Values picklist.
3. Select New.

4. Populate the following fields:

   • Cvent Value – The value from the Cvent field or question
   • Salesforce Value – The value from the CRM field

   The Values for a Cvent Request Form Field can be retrieved by calling the following Cvent endpoint:
   https://developer-portal.cvent.com/documentation#operation/getMRFById

5. Select Save.

Do not create duplicate Form Mapping records.