Configuring Call Creation from a Medical Inquiry
- Browser (Classic, Lightning)
To allow Medical Science Liaisons (MSLs) to respond to a Medical Inquiry in person, users can create a Call from a Medical Inquiry for follow-up activities.
To enable this feature:
- Add the Record_a_Call_vod button to the Medical_Inquiry_vod page layout.
- Grant READ/WRITE to the Medical_Inquiry_vod field on the Call object.
SFDC IDs are automatically entered unless the user is data loading.