Initial configuration includes the components and setup of all default functionality for call reporting:
- Components of Call Reporting — The call report module consists of a parent call object, child call objects, and several other objects across the CRM platform. The call report module supports many standard SFDC fields as well as custom field data types, marker fields, and section signals.
- Configuring Call Reporting — Initial configuration includes the setup of all default functionality for call reporting. Some functionality requires additional configuration.